Welcome to
ChairsNow.com
Some
History:
The company (Workplace Management) was formed in 1981 as a family business serving our immediate tri-state
area of Pennsylvania, New Jersey and Delaware offering
professional Design/Office Layout Services, with delivery and
installation. Armed with a superb list of Contract Office
Furniture representing over 200 manufacturers, we earned a
reputation for performance and customer satisfaction. In June of 2005 we opened our Yahoo Store ChairsNow.com.
We promise our
ChairsNow.com customers total satisfaction as we make it easy to
purchase ergonomic seating for offices and homes throughout the United States. The products that are presented here by ChairsNow.com
were carefully selected with a proven track record of
satisfaction with existing users over time, and by the evidence
of repeat orders for these products.
General:
ChairsNow.com will ship your order via the best method based on
weight, size, and quantity of your items.
The majority of our products will
ship to you via UPS or FedEx ground. If your order has large pieces, and/or the
quantity suggests, your order will ship common carrier. Common
carrier shipments deliver during normal business hours. All prices are for Delivery to your door, curbside, or loading
dock. Someone should be present to sign and accept the
merchandise if shipped via common carrier. Does not include inside delivery or set-up.
Warranty
Information:
The warranty on all products is commensurate with the intended
and stated warranties offered by the manufacturer. The warranty
time period varies with each manufacturer. The manufacturer
ultimately determines the status and issues of warranty claims.
ChairsNow.com will work closely with any warranty issue by
handling the warranty claim with the manufacturer on behalf of
its customers. ChairsNow.com cannot be responsible for any
shipping cost for parts or replacement items that are shipped by
the manufacturer. Your first call on warranty issues should be
to us so the proper steps can be taken. In some instances the
manufacturer will send a representative to inspect the warranty
issue, or will ask for emailed photographs.
Freight Claims
| Damaged Merchandise:
If your products ship UPS, FedEx, or or any small box carrier, it is the customers responsibility (the buyer) to inspect the product and to sign for it. It is the customers responsibility (the buyer) to unload from the delivery
truck to premises if your products were shipped "Common Carrier (large truck)", inspect the product, and to sign for it.
Remember when you sign for the product you own the product that
moment. After we receive your order, you will be sent an
acknowledgement. At that time, we will let
you know if your merchandise is backordered, and for how long. If your product is
damaged from shipment you must sign the freight delivery slip
"PRODUCT DAMAGED". This is your recourse for having the
product or damaged parts replaced. If you have freight damage,
please notify us immediately by phone or email because you have
10 days after receipt of product to file a claim. ChairsNow.com
will work with you closely and get your replacement product or
parts as soon as possible. "PLEASE DO NOT REFUSE THE SHIPMENT from the carrier as this will complicate your ability to have damaged parts or products replaced and possibly remove any recourse." Freight damage is not the liability of the seller. We will work with you quickly to replace any damaged parts/products from shipping. Call us immediately if you have damaged parts due to shipping. If you have damaged parts from shipping, take some pictures of the damaged parts and send them to us. This will immensely help facilitate receiving your replacement parts quickly. It is HIGHLY RECOMMENDED that you
keep the original shipping boxes until you are satisfied. All authorized
returns must be in ORIGINAL PACKAGING. Do not send merchandise
back to us freight collect, as it will be refused. If your order
contains large heavy items, please keep in mind that you may
need a couple of people to unload. Alternatively, most freight
companies offer additional services to help you move items from
the truck into your home or office. Once we email you the
tracking information you can contact the shipper directly to
arrange for any additional services. The customer (buyer) will be responsible for
directly paying the freight carrier for these additional
services.
Cancellations / Returns
or Changes to Orders:
Orders that
are (made-to-order), i.e. orders with finishes, fabric or paint colors that are selected
by the buyer, and/or built to buyer specifications are
considered "special order" and cannot be cancelled once the order has gone
into production which will be within 48 hours after your order is placed. The manufacturer will state that it is too late
to cancel, custome made chairs are non-cancellable, all sales are final (After 48 hours of placing the order). If the product is defective, ChairsNow.com will arrange to send replacement parts and/or replace the defective product. Please choose your finishes, fabric colors, and options carefully because we cannot accept returns due to improper selections or if you decide you don't like the colors you chose, or you do not like the chair for any reasons. These chairs are specified by the buyer and are custom made for the buyer.
Once an order has shipped and in transit to the customer, the order cannot be
cancelled. Returns are not possible on "made-to-order" customer designed chairs as these sales are final. Any authorized returns (non-custom items only) must have an (RA) a return authorization number
from ChairsNow.com, and the buyer will receive instructions for returning the product. The customer
will be responsible for shipping and any
shipping charges or re-stocking fees that will occur unless the
item has been deemed defective and cannot be repaired by parts replacement. Returns must be in original packaging and without obvious signs of use or damage, and must be in new resalable condition. The condition of the product will be determined at our discretion.
Authorized Returns will be at the sole discretion of ChairsNow.com and will not be considered beyond 10 days of the buyer receiving the product. There can
be no exceptions to this policy. The cost of return freight will be assessed to the buyer.
Standard restocking fee
is 50% plus freight on (non-custom made items only) items on
authorized returns.
For five or more (non-custom made) items,
restocking fee is 60% plus freight cost on authorized returns.
Returns will not be accepted based on color or option
choices made by buyer. Please choose your fabrics,
finishes and options carefully before ordering. If you
need help selecting chair options, please call us.
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